Privacy Policy

At Together Aid, we are committed to protecting your privacy and ensuring that your personal and sensitive information is handled with care. This Privacy Policy explains how we collect, use, and protect your information when you access and use our services. By using our services, you agree to the collection and use of your information in accordance with this policy.

1. Information We Collect

We collect personal and sensitive information to provide you with the best possible services. This may include, but is not limited to:

Personal Details: Name, address, date of birth, contact information.
NDIS Information: NDIS participant number, plan details, funding, and support needs.
Health Information: Disability-related details, medical history, care requirements, and other health-related information.
Service Preferences: Specific preferences, goals, and services requested under the NDIS.

2. How We Collect Your Information

We may collect information from you directly when you:

Register for our services or provide us with details over the phone, via email, or online forms.
Interact with our website or mobile application.
Participate in consultations or meetings.
Communicate with our support workers or staff members.

3. How We Use Your Information

We use your information for the following purposes:

To provide and deliver the NDIS services requested, including care plans and support coordination.
To assess your needs, goals, and preferences to ensure you receive appropriate support.
To manage and process payments and claims.
To maintain and improve the quality of our services.
To communicate with you regarding your services, NDIS plan, and other important updates.
To comply with our legal obligations and regulatory requirements under NDIS and other relevant laws.

4. Sharing Your Information

We respect your privacy and will not share your personal or sensitive information without your consent, except in the following situations:

NDIS-related services: With your consent, we may share information with other service providers, health professionals, or NDIS planners to coordinate care.
Legal Requirements: We may share your information when required by law, including for legal proceedings or to comply with regulatory requirements.
Service Providers: We may share information with third-party service providers who assist us in delivering services to you (e.g., IT providers, payment processors), but they are bound by strict confidentiality agreements.

5. How We Protect Your Information

We take the protection of your personal and sensitive information seriously. We have implemented physical, electronic, and procedural safeguards to protect your information from unauthorized access, loss, misuse, or disclosure.

Data Encryption: We use secure encryption methods for online transactions and communication.
Access Control: We limit access to your information to authorized personnel only, based on their job responsibilities.
Regular Audits: We conduct regular reviews and audits of our data security measures to ensure ongoing protection.

6. Retention of Your Information

We will retain your personal and sensitive information for as long as necessary to provide the services requested, comply with legal obligations, and fulfill our contractual responsibilities. After that, we will securely dispose of or anonymize your information.

7. Your Rights

You have the following rights regarding your personal and sensitive information:

Access: You can request access to the information we hold about you.
Correction: You can request corrections or updates to your personal information if it is inaccurate or incomplete.
Deletion: You can request that we delete your personal information, subject to certain legal and regulatory requirements.
Consent Withdrawal: You can withdraw consent for us to process your information, though this may impact our ability to provide services.

To exercise any of these rights, please contact us using the details provided below.

8. Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to enhance user experience, analyze website traffic, and personalize content. By using our website, you consent to our use of cookies. You can control cookie settings through your browser at any time.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the effective date at the top of the policy. Any changes will apply immediately upon posting. We encourage you to review this policy periodically to stay informed about how we are protecting your information.